SHRUBLAND PARK NURSERIES

Conservatory Plants      Succulents      Tender Perennials      Hardy Perennials      Ferns      Grasses

MAIL ORDER TERMS AND CONDITIONS

Revised 30th November 2007

MINIMUM ORDER: £15 before carriage to UK, £30 to EU. Customers are encouraged to select their own plants up to this value. Alternatively we are happy to add a plant/plants of our choice to make the value up to the minimum.

Carriage to Scottish Highlands and UK offshore islands will be charged differently, and may take longer. Delivery charges may be subject to change.

DELIVERY WITHIN THE EU: Charges will vary depending on weight and destination. Please contact the nursery and we will work out the delivery charge based on the plants you wish to order. We regret we cannot ship to countries outside the EU.

Orders unpaid for will be held at the nursery for one calendar month after the date of order.

ARRANGING DELIVERY: We normally send plants out early in the week. We do not send plants out in very cold or hot weather, during the 2 weeks preceding Christmas or when delivery may be delayed by Bank Holidays. There may inevitably be delays in sending out orders during spring due to backlogs caused by the cold weather.

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PAYMENT – PLEASE DON`T SEND YOUR PAYMENT UNTILL WE HAVE CONFIRMED AVAILABILITY & TOTAL PRICE.

WE ACCEPT THE FOLLOWING: (* = our preferred method, and the most secure)

http://www.nochex.com/payme.asap?email=gill@shrublandparknurseries.co.uk  This link is also on our web site under `Mail Order`, and in our email signature.

The details of who to make the payment to should already be entered in the "To" box.

* PayPal: (Please note you need to have an existing account to use this service.) Go to your account and click on the  "Send Money" tab at the top of the screen. Enter our e-mail address- gill@shrublandparknurseries.co.uk and the other relevant details.

We must receive payment in full before we can process your order.

LOCAL DELIVERY: For very large plants or large orders, we may be able to deliver to addresses in East Anglia. Please ring us for details as our ability to offer this service would depend on how busy we are at certain times of the year.

CARING FOR YOUR PLANTS UPON ARRIVAL: Open the parcel and remove plants immediately and water if required. On occasions we will send plants bare-rooted to save weight. These plants must be potted up immediately into the appropriate compost or planted out, weather permitting, if the root system is large enough. Plants are supplied with descriptive labels which should provide enough cultivation information. More detailed information will be provided where appropriate, or can be found in our catalogue.

There is often a delay in sending out tender plants during periods of low overnight temperatures.

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COMPLAINTS:  We will deal with any complaints fairly on an individual basis, but only if submitted in writing within 7 days of receipt. In the case of damage during transit, please retain packaging & inform us immediately. We cannot be held responsible for culture of the plant once it has left our nursery as it will be affected by conditions beyond our control. We always endeavour to send out healthy plants, and where possible, we will include cultural advice.

AVAILABILITY: We only list plants of which we have or expect to have a reasonable stock level. However, there are inevitably some plants which sell out before others; if we don't have what you are looking for, we can advise you when it will become available or perhaps grow-to-order, providing you with a rooted cutting in a reasonably short period of time but this would depend on the time of year & type of plant. We therefore cannot give a time frame here. Conversely we often have small quantities of some items which don't appear in the catalogue – so if there is something special you are looking for, once again give us a ring to see if we can help. 

RESERVATIONS: You are welcome to reserve plants for collection from the Nursery. Please try to give us at least three days notice if you require a number of plants. These will then be held under your name for one calendar month from the date of reservation. If you are visiting Shrubland Hall Health Clinic and have already chosen plants from our catalogue please ring us in advance of your visit so we can put the plants to one side for you. You are, of course, welcome to visit the nursery during your stay: we will happily look after any plants you buy for you to collect just before you leave.

TRADE AND QUANTITY DISCOUNTS: We are willing to discuss trade or quantity discounts on orders of £200 or more (excluding delivery) for plants that are produced in our nursery – please contact us if you are interested. We are not able to give an across the board discount because of the wide range of plants we have and the varying cost/ease of propagation thereof. 

PRICES: Prices include VAT at the rate in force at the time of printing. We reserve the right to alter prices, including delivery charges,  where these are affected by factors beyond our control. As a general rule, prices in the catalogue relate to the largest size we stock, excluding specimen plants. The plants in this catalogue, especially the tender subjects,  have a wide range of growth habits & therefore come in a wide range of pot sizes; shrubs & climbers are typically in 3 – 4 litre pots. We often have tender plants in 3½  inch pots at between £4.50 to £6.50.  Hardy perennials are normally sold in 6” square pots. Small hardy perennials may be available in 3½  inch pots typically between £2 to £3.  Visitors to the nurseries may find plants on sale at different prices, in which case the price paid is as printed on the label.

E & OE.