I will be away during the month of October - my daughter will acknowledge any enquiries, and dispatch plants where possible. However, some orders may be delayed until I return.
I apologise for any inconvenience.
On this page:
MAIL ORDER TERMS AND CONDITIONS
By placing an order with us you are deemed to have read and accepted the following:
MINIMUM ORDER: £15 before carriage to UK, £30 to EU. Customers are encouraged to select their own plants up to this value. Alternatively we are happy to add a plant/plants of our choice to make the value up to the minimum.
DELIVERY WITHIN THE UK MAINLAND: The delivery charge is £12.50 for parcels over 2 kg up to a large box (2 ft x 18" x 18" ). This is a NEXT DAY service.
These services require a signature on arrival. If you think you may be out, leave a signed note on the door instructing the delivery man to leave the parcel at your risk, and telling him where to leave it (e.g. by back door etc.). Parcels left without a signature are not covered by insurance.
CARRIAGE TO SCOTTISH HIGHLANDS & UK OFFSORE ISLANDS: This will be charged differently, and may take longer. Please contact the nursery and we will work out the delivery charge based on the plants you wish to order. We must have your FULL POSTAL ADDRESS & POST CODE in order to do this.
DELIVERY WITHIN THE EU: Charges will vary depending on weight and destination. Please contact the nursery and we will work out the delivery charge based on the plants you wish to order. We regret we cannot ship to countries outside the EU.
LOCAL DELIVERY: For very large plants or large orders, we may be able to deliver to addresses in East Anglia. Please ring us for details as our ability to offer this service would depend on how busy we are at certain times of the year.
ARRANGING DELIVERY: We normally send plants out early in the week. We do not send plants out in very cold or hot weather, during the 2 weeks preceding Christmas or when delivery may be delayed by Bank Holidays. There may inevitably be delays in sending out orders during spring due to backlogs caused by the cold weather.
HOW TO ORDER: Please complete an order/request form or e-mail us: gill@shrublandparknurseries.co.uk a list of what you are looking for - we will then let you know the total cost and arrange a suitable delivery date. Alternatively complete a spreadsheet order form - you can either print & complete it by hand, or email it back to us. Please include the delivery address and post code. (If you contact us by email, please give us a daytime 'phone number, and give us a ring if you haven`t heard after a few days - email not being 100% reliable). Alternatively, ring us (01473 833187) with your order during our opening times: Wednesday - Sunday 10am - 5pm. If we don't answer, please leave a message and we'll get back to you.
We find this personal approach suits our operation and hopefully helps us provide a better service. We can also discuss with you what size plants you want as our plants are often available in different sizes. Some larger plants may be cut back to fit the packaging—we will only do this where the plant will not be adversely affected. If we think you will be better off with a smaller un-pruned plant we will advise you.
Orders unpaid for will be held at the nursery for one calendar month after the date of order.
PAYMENT – PLEASE DON`T SEND YOUR PAYMENT UNTIL WE HAVE CONFIRMED AVAILABILITY & TOTAL PRICE. WE ACCEPT THE FOLLOWING: (* = our preferred methods, and the most secure)
* Credit card via NOCHEX: This is very simple: use the following link to make a secure payment with your credit card (if the amount you wish to pay is less than £100, you do not need your own NOCHEX account): http://www.nochex.com/payme.asap?email=gill@shrublandparknurseries.co.uk
This link is also on our web site under `Mail Order`, and in our email signature. The details of who to make the payment to should already be entered in the "To" box.
* PayPal: (Please note you need to have an existing account to use this service.) Go to your account and click on the "Send Money" tab at the top of the screen. Enter our e-mail address- gill@shrublandparknurseries.co.uk and the other relevant details.
By cheque: either a limited cheque, where you are happy to continue with the order at our discretion, or for the agreed amount. Cheques should be made payable to “SHRUBLAND PARK NURSERIES”.
Credit card by telephone: We prefer not to take card details over the 'phone for security reasons, but if you wish to pay this way, your payment will be processed after confirmation of order & just prior to despatch. We accept most credit cards, other than American Express & Diners Club.
We must receive payment in full before we can process your order.
AVAILABILITY: We only list plants of which we have or expect to have a reasonable stock level. However, there are inevitably some plants which sell out before others; if we don't have what you are looking for, we can advise you when it will become available or perhaps grow-to-order, providing you with a rooted cutting in a reasonably short period of time but this would depend on the time of year & type of plant. We therefore cannot give a time frame here. Many of our tender plants will not be available until late spring. Conversely we often have small quantities of some items which don't appear in the catalogue – so if there is something special you are looking for, once again give us a ring to see if we can help.
PRICES: Prices include VAT at the rate in force at the time of printing. We reserve the right to alter prices, including delivery charges, where these are affected by factors beyond our control.
Prices of tender plants apply to plants in 1 litre pots. These may also be available in smaller (3½") pots, typically at between £4.50 and £6.50.
Hardy perennials are normally sold in 6” square pots. Small hardy perennial plants may be available in 3½" pots typically around £3.00
Visitors to the nurseries may find plants on sale at different prices, in which case the price paid is as printed on the label.
CARING FOR YOUR PLANTS UPON ARRIVAL: Open the parcel and remove plants immediately and water if required (we tend to avoid sending plants with very wet rootballs). On occasions we will send plants bare-rooted to save weight. These plants must be potted up immediately into the appropriate compost or planted out, weather permitting, if the root system is large enough. Plants are supplied with descriptive labels which should provide enough cultivation information. More detailed information will be provided where appropriate, or can be found in our catalogue. There is often a delay in sending out tender plants during periods of low overnight temperatures.
COMPLAINTS: We will deal with any complaints fairly on an individual basis, but only if submitted in writing within 7 days of receipt. In the case of damage during transit, please retain packaging & inform us immediately. We cannot be held responsible for culture of the plant once it has left our nursery as it will be affected by conditions beyond our control. We always endeavour to send out healthy plants, and where possible, we will include cultural advice.
RESERVATIONS: You are welcome to reserve plants for collection from the Nursery. Please try to give us at least three days notice if you require a number of plants. These will then be held under your name for one calendar month from the date of reservation.
TRADE AND QUANTITY DISCOUNTS: We are willing to discuss trade or quantity discounts on orders of £200 or more (excluding delivery) for plants that are produced in our nursery – please contact us if you are interested. We are not able to give an across the board discount because of the wide range of plants we have and the varying cost/ease of propagation thereof.
E & OE.