Terms and Conditions

Ordering Description of Goods Pot Sizes Prices Availability Substitutes Cancellations Reservations/Collections

Payment Provision of Details Payment Options Processing Payment

Delivery Dispatch Taking Delivery Delays Delivery Charges Scottish Highlands and Islands Delivery within the EU Delivery outside the EU Split Deliveries Caring for Plants on Arrival Damage/loss in transit

Returns Policy Guarantee/Warranty Complaints Incorrect Goods

By placing an order with Shrubland Park Nurseries you are deemed to have read and accepted the following:

ORDERING

Description of goods

All pictures and descriptions relating to plants on our website are in reference to the eventual size, shape and flowering and do not necessarily represent how the plants will appear immediately on receipt. From late autumn to early spring plants may arrive in a dormant state i.e. without leaves or as a small crown of immature shoots. This is the normal, natural state for many deciduous plants at this time of year but they will look very different from the pictures on our website. Please see caring for plants on arrival for further information.

Poisonous Plants

We have indicated on our labeling those plants which we know to be particularly poisonous. Where there is no such indication this does not imply the plant is not poisonous. Any plant should be considered as being potentially poisonous. We are not responsible for any misuse of plants contrary to specific instructions on our labeling.

Pot sizes

Prices on our website are based on plants supplied in the stated pot size. If for any reason we are not able to supply plants in this size, we will let you know and, if you are in agreement, substitute for the size we do have.  

Prices

Prices include VAT where applicable, at the rate in force at the time of printing. We reserve the right to alter prices without notice, including delivery charges.

Availability

The appearance of a product on our website is not a guarantee that it is in stock. Stock levels vary greatly throughout the year and it is difficult to predict how many plants will be successfully produced and how long it will take them to mature to a saleable size. If for any reason we cannot fulfill your order either partially or entirely we will let you know. When you place an order, payment is not taken immediately so you will not be charged for plants we do not have. Please see payment for further information.

Substitutes

We will not make any substitutes without contacting you first and will only do so with your agreement. (This excludes any Plant Collections or mixtures where the choice of plants is at our discretion.) There may be times when we are not able to supply the variety and or size of a plant in your order but are able to suggest a suitable alternative. You can trust that we will always recommend a good substitution which will be similar in as many ways as possible. In any case we will not do this without your approval so if you are not satisfied you will have the right to cancel the order. Please see cancellations for further information.

Cancellations

If you need to cancel your order, please let us know within 7 days of placing your order. Orders cancelled after this time will not be eligible for a full refund. Orders cancelled within 7 days of the order being placed but after we have organised dispatch through our couriers will only be eligible for a maximum refund to the value of the order excluding delivery charges. If we are unable to meet your order either in part or in full and you are not satisfied with any substitutes we have to offer then you have the right to cancel your order without charge.

Reservations/collections

You may reserve plants and collect them from the nursery if this is more convenient. Please contact us to make arrangements to collect your order. Please note we cannot accept cheques as payment on collection due to the fact that banks no longer guarantee personal cheques and as such we cannot consider that we have received payment until the cheque has cleared and cannot release goods until this has take place. You can pay for your order on collection by Credit/ Debit card or cash. If you still wish to pay by cheque on collection please send a cheque in advance of your visit and wait for us to confirm that it has cleared before coming to collect your order.

Reservations will be held under your name for one calendar month from the date of reservation or until a specific date which has been agreed. If you have not collected your order within this time or contacted us to re-arrange a date for collection we reserve the right to make plants available for sale again as we cannot keep them reserved indefinitely.

PAYMENT

Provision of Details

Please ensure that you fill in your contact details fully and correctly. We may need to contact you regarding your order and may need to do this quickly if your order is urgent so please ensure you provide a telephone number we can contact you on. We will not share your details with any third party. Please see our privacy notice for more details.

Payment Options

We accept payment by most major Credit/Debit card, Cheque or Paypal through our website or by arrangement over the phone. For more information on payment options please see 'how to order'  

Processing Payment

Payment is normally processed at the time of order. Orders paid by cheque will only be dispatched after the cheque has cleared. Please allow 10 working days from us receiving your cheque to dispatch to allow time for cheques to be banked and cleared. Please see dispatch for more information.

DELIVERY

Dispatch

Please allow up to 2 weeks for delivery, though we can often process orders more quickly than this. We reserve the right to delay dispatch during periods of extreme weather to avoid damage to plants in transit. We do not dispatch plants in the 2 weeks preceding Christmas or when delivery may be delayed by weekends or Bank Holidays. Your order will usually be dispatched by Courier although small parcels may be sent by Royal Mail. We will let you know how and when your order will be dispatched and the tracking number where available.

Taking delivery

Deliveries usually require a signature on arrival. For 'signed-for' services we will normally contact you with a dispatch date. If you are out, some carriers may leave parcels without a signature on the strength of a signed note on the door instructing the delivery driver to leave the parcel at your risk, and telling them where to leave it (e.g. by back door etc.). Parcels left without a signature are not covered by insurance. If you need the delivery to be covered by insurance please let us know.

Delays

Whilst we make every effort to dispatch your order as quickly as possible there may be delays in sending out orders during busy periods, particularly in spring due to backlogs caused by cold weather or other factors beyond our control. If there is any delay in processing your order as a result we will let you know.

Delivery Charges

Our delivery charges are based on delivery to mainland UK. Please see below for delivery to other areas. Delivery charges are not eligible for discount unless otherwise stated. We reserve the right to change our delivery charges without notice. Please see delivery charges for more information.

Delivery to Scottish Highlands,UK offshore Islands and Northern Ireland

This will be charged differently, and may take longer. You can either order in the usual way on our website and we will let you know by e-mail or contact us with the list of plants you wish to order and we will work out the cost. We must have your FULL POSTAL ADDRESS & POST CODE in order to do this.

Timed Delivery

Delivery within the EU

Charges will vary depending on weight, size and destination. You can either order in the usual way on our website and we will let you know by e-mail or contact us with the list of plants you wish to order and we will work out the cost. We must have your FULL POSTAL ADDRESS & POST CODE in order to do this. Deliveries to the EU are not covered by insurance and are sent at the customer’s risk. We will normally ask you to send payment via PayPal or NOCHEX. Customers are responsible for checking for restrictions regarding import of specific plants to their country before ordering.

Delivery outside the EU

At present we regret we cannot ship to countries outside the EU but we are looking into the possibility of doing this in the future.

Split deliveries

If it is not possible to dispatch your order in one delivery we will let you know. We may still have to charge delivery separately on single orders sent out in multiple deliveries.

Caring for Plants on arrival

After receiving your delivery, remove plants from their packaging as soon as possible. If someone is taking delivery on your behalf and you are not due to collect the parcel from them within a day - please instruct them to do this themselves.

Plants need light, air and water. We cannot be held responsible for the loss of plants that have been left in their packaging for too long. See caring for plants on arrival for more information.

Damage/ loss in transit

If your order has not arrived within the expected time from dispatch or has been damaged in some way then contact us immediately. Do not sign for parcels which appear damaged without first inspecting the contents. If someone is taking delivery on your behalf then ask them to do the same. Please retain the packaging of any damaged parcels.

RETURNS POLICY

Guarantee/warranty

We do not offer a warranty on plants because they are classed as 'perishable goods' and we cannot be held responsible for their care once they have left our nursery as they will be affected by conditions beyond our control. We have very high standards and always check our plants thoroughly before we send them out. Any complaints should be made in writing immediately on receipt, and will be considered on an individual basis.

Complaints

Complaints must be submitted in writing within 7 days of receipt or order. We will deal with any complaints fairly on an individual basis. In the case of damage during transit, please retain packaging and contact us immediately.

Incorrect goods

If we have inadvertently sent you incorrect items (excluding substitutions where this has been agreed or plant collections where the supply of specific plants is not guaranteed) then please contact us immediately. We may ask you to send items back to us.